Outcomes and Satisfaction Measurement

Our web surveys are affordable and easy to implement. Try a sample survey!



Measuring outcomes and satisfaction is about active listening:

• Listening to your patients and their families.

• Listening to your staff.

• Listening to your community, including the organizations which work with you in patient care.

• Listening to the organizations that pay for treatment.

Active listening consists of a manner of collecting the feedback from patients, families, staff, community and funding sources in a cost-effective, easy-to-use, consistent and organized manner. This feedback is then reported to you in a standardized format so that you can make ongoing program improvement decisions about organizational efficiency, program effectiveness, access to services and the satisfaction of those you serve. Your focus is program improvement, not research.

Lanstat Incorporated provides you with the professional assistance you need to set up such a process, using a treatment outcome survey as a means of active listening. We use both web-based and paper surveys and can help with reporting data you may already be gathering. We use secure web servers and scanned paper instruments to facilitate the accurate transfer of data. The data is then analyzed by computer and reports prepared.

Call us today to get started! 800-672-3166.